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Refund policy


The following right of withdrawal only applies to distance selling consumers:

  1. a) Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us NOA Cosmetics e.K., Knopsstr. 22, D-41061 Mönchengladbach, Telephone: +49 (0) 2161 9410512, E-Mail: mail@noacosmetics.com by means of a clear declaration (e.g. a letter sent by post or e-mail) about your decision, to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

  1. b) Exclusion from the right of withdrawal

Unless otherwise agreed by the parties, the right of withdrawal does not apply to contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.


(If you want to cancel the contract, please fill out this form and send this form back.)


NOA Cosmetics e.K., 
Knopsstr. 22,
D-41061 Mönchengladbach,
E-Mail: mail@noacosmetics.com

I / we (*) hereby revoke the purchase contract concluded by me / us (*)

of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only when notified on paper)

(*) Delete where inapplicable.

Please return the goods to the following address:

NOA Cosmetics e.K. - order number
41061 Mönchengladbach